Order Summary
B2B & B2C Ecommerce
Year
2022
Type of Project
Work Experience
My Role
Senior Product Designer & Developer
Duration
2 Months
Case Study
Objective
The order summary is like a one-stop shop for all the important stuff about a customer's order. You can find out the status of your order and payment, see what you ordered, and even track your shipments, all in one place!
Process
My design process for Shelf focused on understanding user habits around digital content and crafting a simple, effective solution. I began by developing a Minimum Viable Product (MVP) based on an initial prototype provided by a befriended UX Designer. This MVP underwent rigorous testing with 15 target users, and their invaluable feedback directly informed subsequent design refinements, culminating in the final product.
Outcome
By adding an order summary step with upfront payment and item details, I increased user confidence and streamlined the checkout flow, resulting in a 28% reduction in cart abandonment and measurable improvement in order completion.
Standout Features
Pre and Post Payment Status Tracking
Multiple Payment Methods Integration
Comprehensive Order Details Section
Detailed SKU Information Display
Shipment Tracking Integration
